Mitel Wins Best of Interop Award 2008

PHOENIX, Arizona, April 30, 2008 — Mitel innovation was recognized by InformationWeek, the leading multimedia business technology brand, and Interop, the leading global business technology event series, today as winner of the 2008 Best of Interop Awards in the VoIP and Collaboration category during Interop Las Vegas 2008.

The Mitel Communications Suite was selected by InformationWeek's panel of expert judges and won against products from Cisco and Siemens. Each year, Best of Interop winners prove to be the key players in the continuing evolution of business technology.

Mitel Communications Suite delivers simplified system installation and management, business process improvement, and a reduction in operating costs by consolidating low-power consumption telephony and server hardware platforms for IT and unified communications applications. Mitel Communications Suite can be combined with the Sun Ray Unified IP Client powered by Mitel, which delivers a secure unified computing and communications environment fully integrated into the world-renowned Sun Ray solution. The combined solution is among the industry’s most energy efficient, providing ongoing capex and opex savings through the elimination of power-hungry desktop PCs and the reduced energy consumption of low power Mitel IP phones.

"With the increase in exhibitors this year, competition was especially tough for the Best of Interop Awards," said Lenny Heymann, Interop general manager. "We congratulate Mitel for their contributions and demonstrating how Interop is the leading business technology event to see the exciting and latest advancements in the industry."

The Mitel Communications Suite, a pre-integrated unified communications solution, allows Mitel’s flagship 3300 IP Communications Platform (ICP) software and other related unified communications applications (including mobility, unified messaging, teleworking, Mitel Live Business Gateway, and audio and web conferencing) to be integrated as a single seamless communications solution for business, resident on a standard Sun Fire X4150 server. This solution delivers the features and functionality of the advanced Mitel communications solution, while reducing deployment cost, improving the seamless integration of voice applications, and enabling organizations to roll out voice-based solutions on a Sun data infrastructure.

“The work between Sun Microsystems and Mitel blends proven technologies to create a unique value proposition for businesses looking to evolve to unified communications while reducing the number of servers; obtaining secure, centralized management; and lowering their total cost of ownership,” said Paul Butcher, president and chief operating officer, Mitel. “Sun and Mitel are planning a long and successful partnership, using unified communications applications to reshape business practices and to drive business process improvements in a collaborative, mobile world.”

Phillies Cover All Bases with Mitel IP Communications

PHILADELPHIA, Pa. and OTTAWA, Ont. – April 23, 2008 – There’s still a long way to go in the 2008 baseball season before the Philadelphia Phillies can call themselves World Series Champions, but only weeks into it they can claim to be a leader with their IP communications system thanks to Mitel.

Enjoying a 25-year relationship that began in 1983, Mitel has continued to serve the communications needs of one of baseball’s most historic teams with strategic upgrades that preserve their initial investment by reusing all the administrative digital and analog phones.

To continue filling Citizens Bank Park by making ticket purchases as easy as possible for their fans, the Phillies have now deployed the Mitel Customer Interaction Solutions, including Mitel Messaging Server, with a feature-rich Mitel 3300 IP Communications Platform (ICP) and the Mitel Intelligent Queue, Mitel Contact Center Management and Mitel Interactive Visual Queue with a Mitel SX-2000. They also deployed more than 700 Mitel phones throughout the organization.

The Mitel solutions route calls to the longest idle agent or a preferred agent. Intelligent Queue allows Phillies ticketing personnel to better serve callers in queue by sending them to the agents best qualified to handle their requests, while providing those fans with flexible alternatives to waiting in line.

With Interactive Visual Queue, the team is able to handle dynamic shifts in call volume (such as during a pennant race and playoffs) by supporting an immediate change in call routing and ensuring contact center resources are deployed in the most efficient manner possible.

And because all types of people love baseball, the Messaging Server boasts an automated attendant with multilingual capabilities, and unified messaging, while supporting a wide range of e-mail systems including: Lotus Notes, Novell GroupWise, Microsoft® Exchange 5.5, and Exchange 2000.

View the complete press release here.