ShoreTel 8 demo video

ShoreTel has posted a ShoreTel 8 demo video on YouTube and we have it for you on this site. You can check out the video in the left hand column.

We will keep the video up for a while so everyone has a chance to view it. The demo is only about 9 minutes long and showcases ShoreTel's newest features including video conferencing, presence and chat at the user desktop.

Check it out and send us your thoughts.

ShoreTel upgrades its call manager and adds new voice switches

Network World has posted an article about the ShoreTel 8 release that was reported here back in April. The article gives an overview of the new ShoreGear switches and Personal Call Manager software. You can find some of it below and the remainder here.

Credit: NetworkWorld.com

ShoreTel earlier this week announced several software and hardware upgrades and two new voice switches. Included in the announcement are enhancements to the ShoreWare Call Manager product line, more open interfaces for integration, and adds two new voice switches: the ShoreGear 24A and the ShoreGear 30.

The ShoreWare Personal Call Manager has been upgraded to provide more intuitive interfaces. Added features include an integrated client user interface with a main display for calling features and tabs for messages and history; simplified access to features designed to be easier to use and find; quick and easy dialing with exchange and phone directory along with just in time telephony presence; and a simplified, single-level user interface with personal and advanced merged options.

The ShoreWare Professional Call Manager has added improvements to its basic voice communications and it now provides automatic and on-demand video communications. The Instant Messaging interface upgrades include easy sidebar conversations; on the phone communications; and interfaces for a third party presence server. The unified communications suite has added improved call control, video calling and IM access and a rich presence integration; the suite now also supports a softphone.

Where does video fit in a unified communications strategy?

Credit: NetworkWorld.com Michael Osterman, 05/15/2008

The average American watches television more than 4.5 hours each day. A Nielsen study found that 81 million people, or 63% of broadband users, watched broadband video at home or at work as of March 2007. But how often do we use video in the context of workplace communications? More to the point, when was the last time you participated in a videoconference as part of your work?

Obviously, e-mail and telephony are widely used for workplace communication. Instant messaging and audio conferencing are used somewhat less, but are still very popular. But videoconferencing really doesn’t get all that much use. Here are my theories as to why:

* Videoconferencing is not as easy as other forms of communication. For example, a 2005 HP study found that the most common drawbacks to videoconferencing were technical: it requires too much planning, it’s too complicated and there are too few videoconferencing rooms in which to hold a meeting. Plus, aside from most Macs, client systems require the addition and setup of a third-party camera.

* Corporate culture works against videoconferencing. Back in the 1980s and early 1990s, I worked for one of the smartest analysts in the telecom industry who said that the first person to turn off the camera on their PC will set the tone for everyone else in the company – if you can’t see them, you won’t let them see you. The corporate culture of an organization, including active encouragement of videoconferencing by management, will largely determine the success of videoconferencing in an organization.

* We multitask. This is perhaps the most important reason that videoconferencing, particularly desktop-based videoconferencing, is not more popular. When people are in a meeting or attending a Webinar, for example, they often check their e-mail, send instant messages, or perform other tasks that would otherwise divert their eyes from a camera. In short, people want to multitask during meetings and they don’t want others to see them do it.

Should videoconferencing be more widely used? I think so. It can replace some business travel and provides a very good method for continuous communication between remote development teams, for example. Will it be more widely used? I’d like to get your opinion – please send me your thoughts. (Compare Unified Communications products)

IT departments must prepare for $200 a barrell oil and rising demand for teleworkers

Here's an interesting article from TechRepublic blogger Bill Detwiler regarding the price of oil effecting demand for teleworking and the impact on corporate networks. As oil prices rise, businesses will take a harder look at allowing employees to work from home instead of incurring the cost of commuting on a daily basis.

Many organizations provide automobiles and pay for the cost of gas for some of their employees, which can be a large financial burden as oil prices rise. Accent has a large fleet of service vehicles and vehicles for certain office personnel that accumulate a significant fuel bill each month. Personally, my business travels amount to $100 - $125 per week in fuel. Multiply that by 20 and one can understand the reason for increased demand in teleworking

Check out the article and link to the site below.

Credit: TechRepublic.com

Admins, start your VPNs! As oil and gas prices soar, IT organizations should prepare to support more remote workers.

On Tuesday, Goldman Sachs analyst Arjun N. Murti predicted that oil prices may hit $150 or even $200 a barrel in the next six months to two years. Murti believes this “super-spike” will be driven by a lack of adequate growth in supply and could lead to demand rationing in developed nations (particularly the United States). Whether Murti’s prediction comes to fruition or not, fuel prices and transportation costs are likely to continue their steep rise for the foreseeable future–barring the unlikely discovery of new, easily-accessible oil reserves or the rapid development of alternative energy sources.

As transportation costs rise, organizations and workers will look for ways to reduce travel. For many employees, this will mean working from home to eliminate the daily commute. As I wrote in response to IBM’s prediction that the “virtual workplace will become the rule”, I’m not convinced the traditional office workplace is in immediate peril, but I believe a hybrid model will emerge. Employees will work from home a few days each week.

Today’s lesson: Start preparing now

Many IT organizations, particularly in large enterprises, already support a distributed workforce. IT leaders within this category should ensure their infrastructure has the capacity to support increased demand. IT departments not currently supporting remote users should begin exploring their options now. At the very least, you should make certain your network can support existing remote workplace technologies. Also, IT will not be immune from this trend. IT leaders must develop the skills and techniques required to manage a distributed workforce.

Here are resources that can help you support and manage remote workers:

• TechRepublic’s VPN Policy
• TechRepublic’s Remote Access Policy
• Learn the basics of virtual private networks (VPNs)
• 10 tools to help your remote workers stay in touch
• Fixed Mobile Convergence can centralize business numbers and reduce airtime
• Use special project management techniques for dispersed teams
• Unified communications: What it means to your business
• Why unified communications bring out the best in VoIP
• Unified communications terminology cheat sheet
• Presence: What is it, and why do you need it?
• Managing mobile devices the Microsoft way
• 10 things you should do before letting users take their laptops out the door
• Mobile devices are the new network perimeter: Can they be secured?
• It’s 9:00am: Do you know where your people are?

ShoreTel partner brings HD videoconferencing for less to marketplace

This is an article from Networkworld.com regarding LifeSize Communications. LifeSize is a ShoreTel development partner that recently developed ShoreTel's IP8000 conference phone. LifeSize's recent development of HD video conferencing should blend well with ShoreTel's enhancements in their platform regarding video conferencing.

ShoreTel's latest software release, 8.0, already supports embedded video conferencing through the Personal Call Manager application. This feature allows users to simply click a button and create an ad-hoc video call at the desktop. With a strong partnership between LifeSize and ShoreTel already in existence, it seems logical to conclude that we may see HD video conferencing supported by the ShoreTel system in the near future.

Credit: Networkworld.com

LifeSize Communications has a new high-definition IP audio/video package that drops the previous lowest price of its gear for one site by $1,000.

Called LifeSize Focus, the bundle consists of an HD fixed-focus camera and dual omni-directional microphone integrated in a single device as well as a video coder-decoder.

The $5,000 price tag knocks $1,000 off the previous low-end LifeSize offering, LifeSize Express, whose camera and microphone come separately.

The company says the less-expensive gear is an alternative to full telepresence systems that include multiple cameras, screens, microphones, custom designed rooms and matching furniture that can cost hundreds of thousands of dollars per site.

While the LifeSize packages don't provide the same telepresence atmosphere, they do produce high quality audio and video that can be deployed at small sites or even home offices where the cost of a full telepresence system would be prohibitive.

Conferencing consultants say an approximation of telepresence without building dedicated rooms to house the equipment can deliver 80% of the effect of a full system. Businesses are adopting telepresence as a way to cut travel budgets and reduce their contributions to greenhouse gasses by flying fewer employees around the globe.

The camera supports 1280 x 720 video images at 30 frames per second, and can focus from 8 inches to infinity in a range of lighting conditions.